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P2 Solo 标准支持计划
STANDARD12M-P2S

Whether running routine workflows or exploring new applications, the Standard Support plan offers affordable protection against potentially costly repairs.

This support plan includes 12-months of the license required to use the latest Oxford Nanopore software and devices. An active license requirement is laid out in out in the Nanopore Product Terms and Conditions, and provides the user with access to the following:

  • Email and chat support available 8 hours a day (Monday to Friday excluding public holidays, 9.00 to 17.00 local time).
  • Repair and replacement* for P2 Solo replacement devices will be provided once Oxford Nanopore Technologies identifies the fault, and finds that the issue cannot be resolved remotely.

*Please note: This excludes interventions required due to customer-caused damages or malfunctions, which may require additional evaluation and charges

3发布
  • Oxford Nanopore Technologies 的产品已度过早期试用阶段
  • 用户可通过联系我们的客服提供反馈
  • 质保期延长至1-3个月
  • 产品不断演化,在升级前3个月内发布预告
  • 商店中显示交货时间
  • 产品视供货情况而定